Terms and Conditions

 

Policy & Agreement

Payment Methods

  • ACH Transfer
  • Ethereum
  • Bitcoin

 

Shipping Methods

  • SQRL uses a number of services from FedEx or DHL for shipping.
  • All orders require 24-48 hours processing time before shipping.
  • SQRL does not process orders during weekends.
  • Weekend deliveries are not guaranteed.
  • SQRL does not guarantee same day shipping.
  • All orders shipped within Ohio will be charged state sales tax. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.
  • Exact delivery times cannot be guaranteed.

 

Website use

You agree to use Squirrels Research Labs (“SQRL”, “Squirrels”)websites (the "Website")only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by SQRL, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of SQRL. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which SQRL may suffer) of any such breach.

 

Bundle Specials

Bundle Specials are offered to SQRL shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. 

 

Promo Codes

SQRL will sometimes furnish an alphanumeric code that can be used for promotions on our Website. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the SQRL website or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

 

Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into Ohio will be charged applicable sales tax according to your area's tax rate. 

 

Money Back Guarantee/Refund Policy

All sales are final. Returns will not be accepted, except in the case of defective items.

 

DVD Return Policy

Please be kind. Rewind.

 

Physical Damage Policy

Physical damage to any product purchased from SQRL will effectively void warranty coverage. Improper installation and/or improper clocking may cause damage. Items that are burnt or have bent pins are considered physically damaged and cannot be returned for replacement. 

 

Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Forcing an item into position will not solve an installation problem and may consequently void any applicable warranty coverage. 

 

Processing Time

You can expect your order to be processed within approximately 48-72 hours, provided the items are in stock and there are no problems with payment verification. SQRL does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

 

Pre-orders

Click the preorder button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order. Your payment method will be charged immediately.

 

You will be kept up-to-date via our Website and through standard Order Status emails to your account.

 

Order status

SQRL will keep you informed of your order status via e-mail. All tracking information will be emailed to your provided email address once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our Website.

 

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 256-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

 

Privacy

SQRL respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. 

 

Cancel Orders

Once placed, orders may not be cancelled.

 

Volume Discounts

SQRL does not have a discount program available at this time. 

 

Product Listings

SQRL strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Website is labeled with an incorrect price due to some typographical, informational, technical or other error, SQRL shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Websites from SQRL are provided as resources to customers looking for additional information and/or professional opinion. SQRL does not assume responsibility for the claims and/or representations made on these or any other Websites.

 

Product Revisions

SQRL is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, SQRL puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. SQRL relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, SQRL will not be held responsible for product revision changes.

 

Product Reviews

SQRL reads all reviews before posting them and reserves the right to deny any review.

 

Here are some of the things that can cause a review to be denied:

  • Offensive or abusive language.
  • Prices and availability can change very quickly on the SQRL Web site, so please leave such information out of your review. 
  • Hyperlinks/URLs.
  • References to other stores/resellers. 
  • Comments on products that were either physically damaged or misused.
  • Replies to existing customer reviews; please do not attempt to initiate discussions here.
  • Comparisons to competing brands/products of competing brands.
  • Criticism of SQRL’s service or the service of our operations partners. (FedEx, UPS, PayPal, etc.)
  • References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (overclocking, hacked drivers, tweaking/modding, etc.)
  • Illegal content
  • Invasions of personal privacy 
  • Pornography or obscenity 
  • Hate or incitement of violence, threats of harm or safety of a person
  • Graphic violence or other acts resulting in serious injury or death 
  • Any violations of copyright. Please see our DMCA policy for more information. 
  • Any violation of laws and/or copyrighted musical works.

 

We may change these policies at any time without notice.

 

Purchase Agreement

By accepting delivery of any product ordered from Squirrelsresearch.com ("SQRL"), you ("Customer") agree to be bound by the terms and conditions listed below. You and SQRL agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and SQRL. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from SQRL.

 

Warranties; All Product Sold "AS-IS" or "With All Faults"

Your SQRL-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of NINETY (90) DAYS from the date your product ships (“Warranty Period”) when used in accordance with SQRL`s user manuals and recommendations. Under this warranty, you will be able to direct your claims to SQRL even in situations where you purchased the SQRL Product from a third party. If a defect arises during the Warranty Period, SQRL, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a product that is at least functionally equivalent to the product it replaces, or (3) refund the original purchase price. This warranty excludes normal depletion of consumable parts such as batteries unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.

SQRL does not warrant, represent or undertake that it will be able to repair or replace any Product under this warranty without risk to and / or loss of information and / or data stored on the Product. In no event shall SQRL be liable for (a) loss or damage, which as of the product’s purchase cannot be regarded as being caused by SQRL’s breach of these warranty terms; or (b) losses caused by the user’s fault, loss of data or loss of profits or benefits. 

Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations. A damages claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned. 

To obtain warranty service, contact SQRL using the information described at http://squirrelsresearch.com. Proof of purchase may be required to verify eligibility. SQRL or its successors in title is the warrantor. 

 

General Terms and Conditions

Orders

An order is not binding upon SQRL until it is accepted; SQRL must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. 

 

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your SQRL invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned to SQRL for ANY reason.

 

Risk of Loss

SQRL will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. SQRL reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow SQRL to sign appropriate documents on Customer's behalf to permit SQRL to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken or the software is downloaded. SQRL will advise Customer of estimated shipping dates, but SQRL will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts and freight embargoes.

 

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transactions between SQRL and Customer shall be governed by the laws of the State of Ohio, without regard to its conflict of laws rules. Specifically, the validity, interpretation and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Except for claims for injunctive relief by either party, Customer and SQRL agree that any dispute or controversy arising out of, in relation to, or in connection with this agreement or Customer’s use of the SQRL Website shall be finally settled by binding arbitration in North Canton, Ohio under the then current rules of JAMS (formerly known as Judicial Arbitration & Mediation Services) by one (1) arbitrator appointed in accordance with such rules. ANY DISPUTE RESOLUTION PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR THE SALES TRANSACTIONS BETWEEN SQRL AND CUSTOMER, WHETHER IN ARBITRATION OR OTHERWISE, SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION, AND SQRL AND CUSTOMER EXPRESSLY AGREE THAT CLASS ACTION AND REPRESENTATIVE ACTION PROCEDURES SHALL NOT BE ASSERTED IN NOR APPLY TO ANY ARBITRATION PURSUANT TO THESE TERMS AND CONDITIONS.

 

Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against SQRL that is more than one year after the date of the applicable invoice.

 

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Ohio law.

 

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

 

Entire Agreement

These terms and conditions, together with SQRL's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between SQRL and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between SQRL and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.